Bastian Solutions
  • Indianapolis, IN, USA
  • Salary
  • Full Time
  • Controls

Bastian Solutions is an independent system integrator and is one of the fastest growing material handling companies in the world.  We design material handling systems that help our customers process orders faster and compete in the growing marketplace of online shopping.

 

The Controls Support Engineer's primary responsibility is to provide customer support to all existing Bastian Solutions customers. This involves participating in an on call rotation that provides 24/7 support. The Controls Support Engineer conducts phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on site support. Collateral duties includes controls systems electrical design utilizing AutoCAD, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, acceptance testing and debug support on site, ensuring proper project close out process is followed, ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer check ups/visits.


Requirements:

  • Bachelors degree in Engineering (or related degree). Preferred majors include Electrical Engineering Technology, Mechatronics, EE.
  • At least 1 year of experience with AB PLC
  • Participation in an on call rotation that includes 1 week on call every 3 weeks.
  • Demonstrated skills in customer relations
  • Experience with AutoCAD or similar software
  • Experience with PLC programming 
  • Experience with HMI programming (classroom experience ok)
  • Excellent technical problem solving capability (hardware, controls)
  • Strong organizational skills
  • Experience in the material handling industry preferred
  • Controls Background preferred
  • Bilingual in English/Spanish is a plus

 

General Responsibilities:

  • Be the first point of contact for all Bastian Controls support calls. 
  • Work with Controls Group and Systems Manager to develop and operate the 24/7 Support Program
  • Provide excellent customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)
  • Become expert on equipment, suppliers, and applications
  • Work with the Controls Engineers and Project Managers to develop and execute training programs for all projects. 
  • Assist in ensuring all final As Built documentation is delivered to the customer including all drawings, training materials, and maintenance manuals
  • Maintain customer care website for existing customers
  • Assist Project Team with Acceptance Testing. Provide support to Project Manager in developing testing plan
  • Develop in depth understanding of all facets of material handling to include equipment, suppliers, and applications.
  • Timely completion of all reports and logs to include time reports and travel expenses
  • Provide input into standards and process development 
  • Pursue professional training and certifications

 

Benefits
At Bastian Solutions, we have over 60 years of experience building long term business partnerships. In addition to salary, commissions and incentive plans, we offer a wide variety of benefits, services and perks available to assist employees and their families in a variety of ways. These benefits help each individual maintain a good balance in their life.


Other benefits of the role include:

  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Short/Long Term Disability Insurance
  • Tuition Reimbursement
  • Flexible Work Schedules
  • Volunteer Work
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events
Bastian Solutions
  • Apply Now

  • Sign Up For Job Alerts

  • Share This Page

.
Bastian Solutions Solutions Shop About Contact Careers at Bastian Solutions