Bastian Solutions
  • Louisville, KY, USA
  • Salary
  • Full Time
  • Software

Training Specialist assists Information Specialists and Analysts in documentation of functionality of the Exacta system for in-house and customer training.  Training materials and user documentation is prepared for modifications or enhancements to existing or new software products by performing the following duties personally or through other team members.  Also assist the team with project documentation for printed materials and system reports.

 

General Responsibilities:

  • Collaborate with the Information Analyst Manager to identify training plans and needs for the standard product.  Creates and maintains the training materials and user documentation.
  • Plans, promotes, and organizes internal training activities related to new product modifications or enhancements.  Training can occur on-site or remotely via video conference or Go-To-Meeting.
  • Collaborate with the project's Information Specialist or Analyst to identify training plans, create and maintain training documentation for a particular project.
  • Plans, organizes and conducts customer training sessions for customer projects with the Project Manager (or support).  May occur on-site or remotely via video conference or Go-To-Meeting.
  • Observes system operations with a critical eye to detect bugs or issues that were not uncovered prior to training.
  • Solicits feedback from trainees to evaluate trainer performance and training materials and submits to the Information Analyst Manager.  The goal is to improve the quality and accessibility of Bastian Software's training programs for internal or external users.
  • Assist the Information Analyst team on project documentation and/or printed materials including labels and reports for the project.
  • Work with the project's Information Analyst to create and maintain product level requirements, configuration, or sample screen shots for software products
  • Assist the QA group in their efforts as needed to develop test plans and perform testing. 
  • Participates in internal integration testing activities to ensure continuous control over materials and products. 
  • Provide Sales, Operations, and Support groups with product support. 
  • Consistently communicate with the Information Analyst Manager both good news and bad news. 

 

 

Attributes:

  • Very organized with superior writing skills.
  • Superior communication and presentation skills.
  • Has had experience working on projects with multiple modules, either gathering requirements or training end users to see a system at the high level and be able to break it down.
  • Experienced in writing user documentation and conducting end-user training.
  • Ability is required to schedule a number of meetings, activities, gather information on using applications.
  • Keeps himself/herself current on "best practices" in the supply chain industry.
  • Educates himself/herself on industry trends as they relate to the BSS software.
  • Educates himself/herself on industry trends as they relate to software/system training and user documentation.
  • Keeps current on functionality provided by Bastian's competitors.

 

Qualifications:

  • Bachelor of Science, Bachelor's degree in Business or Computer Science.
  • Previous experience dealing directly with both customers and developers
  • Strong analytical skills
  • Excellent verbal and written communication skills
  • Experience in working with WMS, Supply Chain Management and Logistics applications
  • Enjoys working in the software development and automation technology field (very computer literate)
  • Willing to travel up to 50% of time
  • Outstanding demonstrated performance in preceding career path
  • Strong sense of customer service
  • Team player
  • Happy, positive, energetic attitude
  • Ambition and desire to succeed
  • Excellent problem solving capability (business and technical)

 

Superior Performance Objectives:

  • Facilitate establishing training standards and standard information for the product.
  • Rapid project development. Meeting specified deadlines.
  • Flexibility to customize to our customer's ever changing requirements.
  • After Sales Support for the specific projects.
  • Provide training to the company on Exacta software products.
  • Assist the Information Analyst team on requirements gathering and project documentation and/or printed materials.
  • Provide helpful input on how we can get better. Continuous improvement.
  • Help build the BSS team to be a recognized leader in software development and a great place to work.
  • Timely completion of administrative tasks (time entry, time sheets, expenses, update of requirements in requirement management software, etc).
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