Bastian Solutions
  • Louisville, KY, USA
  • Salary
  • Full Time
  • Software

Bastian Software Solutions is currently looking for individuals with strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production.

Our team troubleshoots both software and hardware issues. As a Technical Support Analyst you will find yourself troubleshooting hardware, in-house applications, 3rd party application and working with database management. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.

Opportunities for your career development within Bastian are endless. As you excel in your role as an Application Support Specialist, you can grow in to Project Management, Business Analysis, Quality Assurance, and Development or continue your path upwards to be an Application Support Analyst. Professional development and continued education are encouraged at Bastian Software Solutions.

 

Requirements:

  • Bachelor's Degree with strong computer skills
  • Excellent troubleshooting abilities and analytical skills.
  • Experience troubleshooting and resolving printer issues.
  • A strong IT background desired.
  • Thorough knowledge of Networking is a plus but not required..
  • Experience with Microsoft Server 2000/2003/2008/2012 is a plus but not required.
  • Superior oral and written communication skills.
  • SQL knowledge is a plus.
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Willing to travel 15 – 20%. Travel includes site visits for preventative maintenance and support of critical issues.
  • Experience in supporting industrial equipment such as RF handhelds, barcode scanners, carousel equipment etc. a plus but not required.

 #LI-OM1




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