Bastian Solutions
  • Greenfield, IN, USA
  • Full Time
  • Custom Technology
  • Health, Dental, Vision, 401k, Tuition Reimbursement

Field Service Technician

Primary representative for BAE during the installation, check-out, and startup portions of a project.

  • Close coordination with Project Manager and/or Sales as applicable.
  • Starting up and troubleshooting of equipment
  • Assistance with and final check of equipment layouts in preparation for installation
  • Develop and maintain installation and check-out check lists (punch-list generation and review)
  • Respond to customer requests in a timely manner.
  • Feedback on project successes and challenges to Customer Service and Engineering teams
  • Review control schematics
  • Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits,
  • Self-motivated requiring little supervision.
  • Product testing that may require lifting. These items may weigh up to and including 50 pounds.
  • Completion of service reports after work is completed and daily log lists and updates
  • When offsite project work is not needed, this position will work within the BAE manufacturing group to support current activates.
  • This position reports to the Customer Service and Quality Manager, while on site at project they will coordinate activates with respective Project Manager or Project Leader.

Non-Project Site Visits

  • Occasional service visits will be required for a warranty issue, or for scheduled service
  • Regular site service visits to repeat clients
  • Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with appropriate Sales person and Project Manager
  • Trip to be followed with Project Recap including contacts and topics of discussion 

Required Background

Outstanding Previous Work History.  Energetic ambitious and hard working. Skilled in mechanical, electrical, pneumatic and PLC troubleshooting. Strong knowledge of mechanical and electrical material handling equipment and machines. Strong interpersonal skills required.  Literate with MS Office software suite and Internet/e-mail. Material Handling, Robotics, Manufacturing or Packaging background required. Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Strong demonstrated sense of customer service.

Travel: 50-75% overnight travel expected, including extended stays for start-ups.  Out of town durations will vary with locality of projects. Goal for extended projects is to return home every other weekend.  

Occasional significant overtime required when necessary during commissioning and installation.   Compensatory time or overtime for weekend work or extended shifts is available.





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