Bastian Solutions
  • Indianapolis, IN, USA
  • Full Time
  • Other
  • Health, Dental, Vision, 401k, Tuition Reimbursement

The Technical Customer Support Representative position has been created at Bastian Solutions to provide support to customers and insure quality products that not only stay on budget, but also meet and exceed the customer's expectations.  This position includes the ability to work professionally with customers on the phone and walk them through troubleshooting of the issues to get them back up and running, review equipment and components on the Bastian Solutions floor, and review and develop processes at Bastian Solutions to help streamline and support the employees and the products we create.  In addition to these duties this position is also responsible for troubleshooting machines that are in the field, selling and supporting service and support contracts, and supporting spare parts orders.  The Technical Customer Support Representative  works very closely with the sales, engineering, project management and manufacturing teams to help everyone accomplish the goals set forth for each particular project.  Bastian Solutions's ultimate goal is to help our customer compete in their markets by providing top notch material handling and automation equipment, this position is closely tied to that endeavor.

 

Responsibliities:

  • Ability to patiently work with customers as they have issues arise and get their machine up and running by methodically walking through their problem and coming up with a solution.
  • Ability to think through the sequence of operations and algorithms for programming of new machines.
  • Knowledge of PLC programming, specifically Allen Bradley RS Logix 500 and 5000.
  • Knowledge of SolidWorks software, able to pull up models and review issues.
  • Cheerfully answer customer calls as they come with machine issues.  We need to do what is necessary to get the customer up and running right away.  This may include initiating and leading coordination between other parties such as Bastian Automation engineering department, manufacturing, or outside suppliers.
  • Ability to quote services to customer as the need arises.  Such services could include changes to existing controls hardware or programming, PM work on past projects and service contracts.
  • Review all outgoing equipment prior to shipment to ensure all items are correct.  In addition to a final quality control check, this will also allow familiarity with the equipment in the event there is an issue later.
  • Lead teams in the field/onsite for install support, commissioning support, and for service work
  • Review and help develop electrical schematics and drawings for new machines that Bastian Automation builds. 
  • Review and help develop functional specification documents/detailed description of operation for machines to share with our customers prior to programming. Will also need to support Project Managers with creation of FSD (Functional Specifications Documents) for projects.
  • Write PLC programs for our machines along with appropriate commenting and documentation to ensure other technicians or electricians can troubleshoot as needed.
  • Review and help develop equipment maintenance manual and appropriate electrical project documentation.

 

Requirements:

  • Bachelor's degree in Mechanical Engineering Technology or Electrical Engineering Technology or other with interest in the technical field.
  • Servants heart, customer service focused.
  • Strong mechanical and electrical design aptitude
  • Extremely computer literate with general Microsoft Office products.
  • Excellent technical problem solving capability
  • General knowledge of electrical power systems, motors, control devices and methods to troubleshoot electrical problems voltages range from 24VDC to 600VAC

 

About Us:

Bastian Solutions is an independent system integrator dedicated to helping our customers increase their productivity through proven automation, information systems, and sound operating procedures. We provide turnkey solutions from design engineering and simulation all the way through installation and project management. We take great pride in providing exceptional service and flexibility to our customers.  Bastian's solutions vary in complexity from simple manual to highly automated systems such as mobile robots, Automated Storage and Retrieval Systems (ASRS), AGV's, RFID, sortation, carousels, and conveyor systems. Every solution Bastian proposes is considered on its own merits to provide tremendous productivity gains and a quick return on investment.

Benefits Include:

  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Short/Long Term Disability Insurance
  • Tuition Reimbursement
  • Bastian Stock Appreciation Plan
  • Flexible Work Schedules
  • Volunteer Work
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

 

Visit our website at www.BastianSolutions.com!





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