Bastian Solutions
  • Louisville, KY, USA
  • Salary
  • Full Time
  • Software
  • Competitive

Do you have an interest in the ever evolving world of online shopping and supply chain logistics? We develop software that help our customers pick, pack and ship faster so those boxes are delivered to your doorstep sooner.

We currently are looking for individuals with strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production.

Our team troubleshoots both software and hardware issues. As an Operations Support Specialist you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. As you excel in this role you have the ability to grow in to a Project Manager, Quality Assurance, Development or Support. Professional development and continued education are encouraged at Bastian Software Solutions.

Requirements:

  • Bachelor's Degree with strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
  • Excellent troubleshooting abilities and analytical skills.
  • Ability to write and understand SQL Queries.
  • Superior oral and written communication skills.
  • Onsite project coordination with Project Managers, Sales Consultants and Customers
  • Knowledgeable in a variety of programming languages (C++, C#, and MS-DOS) a plus
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Willing to travel 50% overnight within the US.
  • Experience in supporting industrial equipment such as RF handhelds, barcode scanners, carousel equipment etc. a plus.

Essential Responsibilities:

  • Facilitate positive proactive working relationships with customers and internal resources.
  • Maintain a positive and calm demeanor at all times.
  • Facilitates with training of customers on how to use Exacta.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Work closely with our customers to help the transition over to support
  • Track and thoroughly document all customer issues in our ticketing system.
  • Communicate to our customers in a timely manner the status of those outstanding issues.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Implement and improve remote monitoring tools for our customer's systems.
  • Assist in the Quality Control and Assurance functions as time permits.
  • Perform QA functions for any issue resolution from support calls.
  • Create datasets to analyze and recreate issues reported by customers.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Ability to work with various 3rd party software vendors and engineers.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.



This position has been closed and is no longer available.
Bastian Solutions

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